I have emailed/called/texted the company several times without any reaction. I have actually asked for a refund and no one has actually addressed me - Slabway Shiatsu Massage Chair. I would suggest not to waste your difficult made cash on this business. I will be getting in touch with the Chief law officer to submit a problem regarding PIECE. Purchaser Be Careful!!!!!! Hi There Michael, We best regards are sorry for the clear aggravation and hassle you have experienced regarding your current order with Slabway.
Examining your order history, I do see your order was developed December 4th which there was a label created on December 7. Your bundle was labeled and all set for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to satisfy the need.
We understand this is not the experience you were buying into, and we do value your understanding of the present circumstances affecting our providers nationwide. In relation to your experience with our customer care team, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our group's workload (Slabway Massage Chair Special Discount).
We recognize that we failed to fizzle in this circumstances. For that we apologize. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and find terrific use of the Slabway Shiatsu Foot Massager. i received my foot massager been desiring to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment charge was informed it will shipped in 3 days. Hired 3 days stated it shipped 4 days back after a week they do not address the phone and tell you to chat with their website which never ever answer you back. They will keep you waiting sent out a number of e-mail with the very same reaction will get back with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets produced to come to them. This company is a rip-off and I'm going to do my best in finding an attorney to invest adequate money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and show up coming from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we removed from package set it up plugged it in the chair went into a complete recline mode and has not came out of it because I have actually attempted to call Slabway many times through email phone calls and have actually yet been able to speak to a live individual I continuously get e-mails back from them stating that they will have an assistance member call me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours before a representative contacts me once again I get another e-mail specifying that they're closing the RMA support ticket I've been attempting to follow this company anywhere I can to leave Unfavorable feedback on this company due to the piss poor action that I receive from their support teams I think anybody aiming to acquire any of their items need to highly look at all their feedback's I have no idea the real count of how many bulls ** t positive feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the functionality concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com recommending that you check the fuse situated on the back of your chair (Slabway Massage Chair). We have actually gotten no more communication from you informing us if that fixed your problem. In relation to your experience with our consumer service team, we understand that our service has taken a hit this holiday season.
We are doing all that we can with the resources offered to us to supply a great experience to each and every customer. We acknowledge that we failed to fizzle in this circumstances. For that we say sorry - Slabway Massage Chair Amazon. We await your reaction. Thank YouI purchased a foot massager. Website stated 2-4 day delivery time.
I called number listed and it is a recording that just keeps duplicating. Says to get on chat on the internet site. I called chat, stated "presently replying in under 15 minutes". I have been on chat for 44 mins at this moment and no contact. Ro-bot says "regular wait time 5-15 mins.
I think this place is a rip-off and i am going to get in touch with charge card to stop payment. Slabway Massage Chair Pic. I DO NOT RECOMMEND purchasing anything from this improperly run attire (if they are a real outfit). PURCHASER BE CAREFUL!!!!!! Hello There Ian, We truly are sorry for any aggravation or inconvenience you have experienced. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to satisfy the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the current situations affecting our providers nationwide. In relation to your experience with our customer care team, we understand that our service has taken a hit this holiday (Slabway Massage Chair Reviews). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We recognize that we failed to fizzle in this circumstances. For that we apologize. Our records do show that your order was provided on December 17th. We hope that you've been satisfied with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Amazon. Placed an order on 12/4/20 and the order was canceled mid shipment with no further description!? I've called multiple times, sent e-mails utilized the chat widget they suggested and also reached out to them via all social media platforms and no reaction no reply simply no description.
I would like a complete refund for the foot massager and 1 year service warranty I bought. Tonya L ****** Hey Tonya, We best regards regret the clear aggravation and hassle you have experienced regarding your current order with Slabway (Slabway Massage Chair Reviews). This is not our objective and not the experience we want for our consumer.
This was because of a mistake in communication with the pickup at our fulfillment facility. Your bundle was identified and prepared for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to satisfy the demand (Slabway Massage Chair). As such, we have likewise been not able to guarantee our shipping time frames with the very same certainty we previously had the ability to.
In relation to your experience with our customer care team, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources readily available to us to provide an excellent experience to each and every consumer (Slabway Massage Chair Pic).
For that we apologize. Our records reveal that you have actually gotten the full refunds as requested. We expect the opportunity to regain your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I discovered the product they were selling could be bought for $67. 99 and $87. 99 on Amazon with totally free shipping. I instantly attempted to cancel my order. I sent an e-mail I called on the phone, for which there was no reaction. It was now roughly 12:20. I lastly received an action by Monday early morning telling me the order had shipped.
Nevertheless, it was not deliverable because they had an inaccurate apartment number. I contacted UPS and asked to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their products.
It is your responsibility to do so. You will be taken benefit of if you do not. I got my foot massager and it worked once then stopped. Now nobody chooses up the phone and will not answer their own chat bot. It's outrageous. I want my cash back. Hi Francis, We regret any frustration you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our customer assistance as of late. Their refund policy for their incompetence is ludicrous. Do not do company with these people. Go through ******. I bought a foot massager Nov 26, utilized it when and it triggered me sever pain. I called, chatted on their site still no return slip on 12/4/2020. I want I would have read their evaluations before purchasing from this business.
I will keep your company on blast for this - Slabway Massage Chair Reviews. The power of social media. We are sorry to hear your Slabway purchase did not fit your needs. Our records show that your order was approved for a refund which you selected the alternative to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund quantity.
At this time, if you wish to proceed with the return process you've initiated, we ask that you please reply to the assistance email thread confirming you 'd with to continue. BBB Business Profiles may not be reproduced for sales or advertising functions. BBB Organization Profiles are provided solely to help you in exercising your own finest judgment.
Nevertheless, BBB does not verify the accuracy of info supplied by 3rd celebrations, and does not guarantee the precision of any information in Service Profiles - Slabway Massage Chair Special Discount. When considering complaint information, please consider the company's size and volume of transactions, and understand that the nature of problems and a company's actions to them are frequently more vital than the variety of complaints.
BBB Organization Profiles undergo alter at any time. If you select to do business with this organization, please let the service know that you contacted BBB for a BBB Business Profile. As a matter of policy, BBB does not back any item, service or organization - Slabway Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage specialist. Our company believe chair massage is fantastic - Slabway Massage Chair Reviews...
Massage Chairs are complex devices with great deals of moving parts and advanced computer system parts, so things can go incorrect. But it's very little different from a cars and truck, it depends on how you use it and how you look after it that will figure out for how long it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and swellings that can take place throughout shipment.