I have emailed/called/texted the business numerous times without any reaction. I have requested a refund and nobody has addressed me - Slabway Massage Chair. I would suggest not to squander your hard made money on this business. I will be getting in touch with the Attorney General to submit a problem relating to SLAB. Buyer Be Careful!!!!!! Hey Michael, We truly are sorry for the clear disappointment and hassle you have experienced concerning your current order with Slabway.
Examining your order history, I do see your order was produced December fourth which there was a label produced on December 7. Your bundle was identified and all set for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to fulfill the demand.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing scenarios impacting our carriers nationwide. In relation to your experience with our consumer service group, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's work (Slabway Shiatsu Massage Chair).
We acknowledge that we stopped working to miss the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover fantastic usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation charge was informed it will delivered in 3 days. Hired 3 days said it shipped 4 days back after a week they do not respond to the phone and tell you to chat with their website which never ever address you back. They will keep you waiting sent out several email with the exact same action will get back with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets developed to come to them. This business is a rip-off and I'm going to do my best in finding an attorney to invest sufficient cash to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we eliminated from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it since I've attempted to call Slabway many times through email call and have yet been able to speak to a live person I continually get emails back from them mentioning that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the email they are canceling and closing the RMA I intern reply and then they once again inform me that it's going to be 72 hours before a representative contacts me once again I get another e-mail specifying that they're closing the RMA assistance ticket I've been attempting to follow this company anywhere I can to leave Unfavorable feedback on this business due to the piss poor reaction that I get from their support teams I think anyone seeking to purchase any of their items need to extremely look at all their feedback's I have no idea the real count of the number of bulls ** t positive feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the functionality problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Amazon.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com advising that you check the fuse situated on the back of your chair (Slabway Massage Chair Pic). We have actually gotten no more communication from you notifying us if that solved your concern. In relation to your experience with our consumer service group, we comprehend that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources readily available to us to supply a great experience to each and every consumer. We recognize that we failed to fizzle in this circumstances. For that we apologize - Slabway One Massage Chair. We await your action. Thank YouI bought a foot massager. Website stated 2-4 day shipment time.
I called number listed and it is a recording that simply keeps repeating. Says to get on chat on the internet site. I called chat, said "presently replying in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot states "normal wait time 5-15 minutes.
I think this location is a rip-off and i am going to call charge card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND buying anything from this badly run clothing (if they are a real attire). BUYER BE CAREFUL!!!!!! Hello Ian, We sincerely regret any disappointment or inconvenience you have actually experienced. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to meet the demand.
We understand this is not the experience you were buying into, and we do value your understanding of the present scenarios affecting our providers nationwide. In relation to your experience with our client service group, we comprehend that our service has taken a hit this holiday (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's events have more than tripled our group's workload.
We acknowledge that we failed to miss the mark in this circumstances. For that we apologize. Our records do show that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager - Slabway Full Body Massage Chair. Placed an order on 12/4/20 and the order was canceled mid shipment with no additional description!? I've called multiple times, sent e-mails utilized the chat widget they recommended and likewise connected to them via all social networks platforms and no action no reply just no explanation.
I would like a complete refund for the foot massager and 1 year warranty I bought. Tonya L ****** Hi Tonya, We genuinely are sorry for the clear frustration and inconvenience you have actually experienced regarding your recent order with Slabway (Slabway One Massage Chair). This is not our intention and not the experience we desire for our customer.
This was because of an error in communication with the pickup at our fulfillment facility. Your plan was identified and all set for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to fulfill the need (Slabway Massage Chair). As such, we have likewise been unable to ensure our shipping timespan with the exact same certainty we previously were able to.
In relation to your experience with our customer support group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our group's workload. We are doing all that we can with the resources available to us to provide a great experience to each and every client (Slabway Massage Chair Reviews).
For that we apologize. Our records reveal that you have actually received the full refunds as requested. We hope for the chance to restore your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I found the item they were selling might be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I immediately attempted to cancel my order. I sent an e-mail I got in touch with the phone, for which there was no reaction. It was now around 12:20. I finally received an action by Monday early morning informing me the order had actually shipped.
Nevertheless, it was not deliverable due to the fact that they had an incorrect apartment or condo number. I got in touch with UPS and asked them to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have actually charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be made the most of if you do not. I received my foot massager and it worked once then stopped. Now no one gets the phone and won't address their own chat bot. It's outrageous. I want my cash back. Hi there Francis, We are sorry for any disappointment you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager in addition to the disappointment experienced with our customer assistance as of late. Their refund policy for their incompetence is outrageous. Do not do company with these people. Go through ******. I ordered a foot massager Nov 26, utilized it as soon as and it caused me sever pain. I called, chatted on their site still no return slip on 12/4/2020. I want I would have read their evaluations before purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not suit your needs. Our records show that your order was authorized for a refund and that you picked the alternative to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund quantity.
At this time, if you would like to continue with the return procedure you've started, we ask that you please reply to the assistance e-mail thread verifying you 'd with to continue. BBB Company Profiles might not be recreated for sales or marketing purposes. BBB Company Profiles are offered entirely to help you in exercising your own best judgment.
Nevertheless, BBB does not verify the accuracy of details supplied by 3rd parties, and does not guarantee the precision of any details in Organization Profiles - Slabway Massage Chair Reviews. When considering problem details, please take into consideration the company's size and volume of deals, and comprehend that the nature of problems and a firm's actions to them are often more crucial than the variety of complaints.
BBB Service Profiles undergo alter at any time. If you choose to do service with this company, please let business know that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not back any item, service or business - Reviews Of Slabway Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage specialist. Our company believe chair massage is great - Slabway Massage Chair...
Massage Chairs are complicated devices with great deals of moving parts and advanced computer system components, so things can go incorrect. However it's very little various from a cars and truck, it depends on how you utilize it and how you take care of it that will determine for how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can take place during delivery.